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asked in Inbound Calls while on Dialer
How do you manage receiving inbound calls while working on an outbound dialer campaign? Our problem is when an agent is ...
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Apr 2, 2024 at 7:21am
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asked in How to get Call Log from my Contact Center API? It seems like Ring Central's Contact Center is powered by NICEincontact but completely separate system.
Hello, I would love some guidance around the Contact Center API. It seems like a whole different system, I have 3 questi...
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Mar 9, 2024 at 8:10am
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asked in OSH and Personal Connection Priority Blending
Before Contact Center Spring Release 2023, OSH had a limitation with Personal Connection Priority Blended outbound skill...
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Nov 28, 2023 at 12:12pm
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asked in Customers call me back and it goes directly to the extension, not to the service queue.
I carry out outbound promotional campaigns, but some uncontacted clients call me back to the number that appears on thei...
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Nov 10, 2023 at 9:43am
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asked in Contact Center Log Agent In
Is there a process where by I, as an Admin, can force log in an agent?Thank you...
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Aug 16, 2023 at 7:08am
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asked in Contact Center Universal Call Branding
Nice Systems in the fall of 2022 offered Advanced Caller ID. It is not called Universal Call Branding. RingCentral beg...
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Jul 27, 2023 at 8:21am
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asked in Outbound only skill
Hello - I just created an Outbound Skill for calling (no inbound calls). My question is - how does this skill know when ...
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Jul 3, 2023 at 7:13am
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asked in Just created an Outbound Skill
Hello - I just created an Outbound Skill for calling (no inbound calls). My question is - how does this skill know when ...
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Jun 29, 2023 at 10:59am
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asked in RC Contact Center: Enable Force Logout for Supervisor Role
As an admin, I currently have the ability to force logout agents in NICE. How do I extend this capability to non-admin m...
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Jun 28, 2023 at 9:15am
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asked in Promise keeper / commitments details ?
I notice that we only have a report to show us a breakdown of committments or promised call backs made by agents, if the...
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Mar 10, 2023 at 11:05am
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